Privacy Policy

At Catalogz ("Company," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered ecommerce platform and services (the "Service").

1. Information We Collect

We collect several types of information from and about users of our Service:

• Personal Information: Name, email address, account credentials, and billing information. Payment data is processed securely by Paddle, our payment gateway and Merchant of Record — we do not store credit card details.
• Product Data: Product feeds, images, descriptions, and other catalog data you upload for processing through the Service.
• Usage Data: Technical information about your device, browser, IP address, pages visited, features used, and interaction patterns.
• Communication Data: Correspondence when you contact us for support, including emails and any feedback you provide.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and operating the Service, including product feed processing and creative generation
• Managing your account and processing subscriptions via Paddle
• Providing customer support and responding to inquiries
• Improving the Service, including AI model performance and user experience
• Communicating important updates, security alerts, and service announcements
• Preventing fraud, abuse, and ensuring platform security
• Complying with legal obligations

Your product feed data is processed securely and is not shared with third parties. We retain processing logs and metadata for up to 30 days for quality assurance purposes only.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Payment Processing: Paddle processes all payment transactions as our Merchant of Record, subject to Paddle's own privacy policy.
• Service Providers: Trusted third-party vendors who assist us in operating the Service (cloud hosting, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or court order, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

4. Data Protection and Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Role-based access controls and principle of least privilege
• Employee training on data protection best practices

Account information is stored securely and retained for as long as your account remains active. Upon account deletion, personal data is permanently removed within 30 days.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request limitation of processing under certain circumstances

To exercise any of these rights, please contact us at hello@catalogz.ai.

6. GDPR Compliance (European Users)

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Performance of our contract with you (providing the Service)
• Legitimate business interests (Service improvement and security)
• Legal compliance obligations
• Your consent (for marketing communications, which you can withdraw at any time)

7. CCPA Compliance (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@catalogz.ai and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the Service and update the "Last Updated" date above. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:

Catalogz
Email: hello@catalogz.ai

We will respond to privacy-related requests within 30 days.

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